If not, there are other solutions. I have been in the middle of a nightmare with Dell, especially for the last 3 weeks. Download the proper drivers. There is no communication between scanner and computer. This will install the OCR program. Thank you for this information.

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Look for the OCR Folder. Ram memory is now 4GB Things were going ok with the printer except cleaning the cartridges very often and wasting a lot of ink with these cleanings.

Dell 962 All in one Printer CD

Back to Peripherals forum 38 total posts Page 1 of 2 01 02 Next. In fact the Dell All-in-one center software was missing from the computer. Many thanks for your solution to the All-in-One Center problem. Run the patch, from post 2, until it prompts you to restart your computer. Promote cracked software, or other illegal content Offensive: It rarely ends with a working printer unless we replace the printer.


Don’t forget the firmware update. Again, many thanks for the help. I see your point about Microsoft.

The link you provided had an older firmware then the XP driver software included? Some of them also slow down computers.

However, after applying the below steps, my XP Professional Dell computer is now running very slow. I have been in the middle of a nightmare with Dell, especially for the last 3 weeks. Your All-in-One solution for other models of Dell.

Consider what it costs to get support and compare that to the price of a new printer. Any suggestions on how to remedy? I forgot to mention. The service fees for that exceed that of a new printer. Each time they accessed my computer for diagnostic. After 2 of these interventions I got an alert about artemis that I eliminated. Do a full virus scan and make sure your computer comes out clean.

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Hi PudgyOne, Thank you! Thank you for helping us maintain CNET’s great community. If you need different drivers, let me know. Advertisements or commercial links.


At that time connect the printer. Anyway, the All-in-One Center is back and I successfully scanned some pages so I believe the fax capability will work too. Hey PudgyOne, Sorry I’m so slow in responding but was on Vacation, everything worked perfectly till I got to the firmware update. There is a firmware for the printer. I am not getting delp response. Click install, you’ll be prompted when to connect your printer.